ELITE VISION Colorado Springs reviews

1626736258

Jennifer Kelly

google

We are sorry that you have had to wait and were not seen promptly as we expect you should. We value your time and apologize. COVID has made staffing difficult at times, but we will do better and have brought on more great team members!

1633727009

3

Ive been taking my family to Elite Vision for years. They are great with kids and adults alike. I would love to give them 5 stars because the service is truly top notch, as long as you dont mind waiting. It seems that no matter what time dog day I schedule my appointments I always have to wait at least 30 minutes or more to be seen. I wish they would schedule accordingly or hire more staff. As long as you have a while to wait, theres no one better for vision care

1642448601

Erin Syslo

google

Erin, my apologies for the issues with the quotes not being correct and the confusion with previous statements. We attempt to provide quotes that are as accurate as possible, but there are numerous vision plans within each vision insurance company. Once we submit the exact claim with all selected options, we know the exact fees. Unfortunately the ability to estimate these insurance costs has become increasingly difficult. I will have our billing person reach out to you to answer your questions about previous billing statements. Every receipt is itemized and further connected to an exam, so we should be able to answer those questions for you. Thanks for your patience!

1643839117

3

Friendly and knowledgeable providers; organized and clean office. The issue I've had twice now is that my quoted price over the phone is not reflected when it is time to pay in office. Each time I've done an out of pocket service I'm quoted a price around $50-100 less than what I end up spending. To add to my frustration....I was just told in 2022 after having multiple visits throughout the years that I had an "outstanding balance" from 2020 that needed to be paid. I don't understand how Elite does its billing but none of my receipts are itemized which makes it difficult to prove I'm being billed multiple times for the same thing.

1651521088

Gerald Albrent

google

Thanks Gerald! We have a great team that is dedicated to taking care of our valued patients! Thanks for choosing us!

1652737883

5

This is easy. From the first call, to the staff at the front desk, to the tech and then the doctor -- everyone was Pleasant, Personal, Professional and Efficient. I feel fully confident in my current optical health and look forward to the next steps.

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Dacia Verner

google

It was a pleasure to provide your comprehensive eye exam and to assist you with the selection of eyewear to help you see your best Dacia! Thanks for choosing us for your eye care, we appreciate the opportunity to take care of you!

1636943253

5

I went in for my first appointment and really my first eye check in about 14 years. Dr popowski was a delight to work with. He was professional and explained to me what he was doing out of my own curiosity. His staff was kind and helped me to find the best pair of glasses for me. They were kind enough to provide me with all the information I needed in order to purchase my glasses from another place and did not push me to purchase from them which I appreciated. With this being my first time having to wear glasses and purchasing dr popowski and his staff were very patient and understanding of my questions. I will be returning in the future if need be.

1640379633

M L

google

Michael, We apologize for your frustration and really wish you had contacted us earlier if you had concerns about your glasses. You had ordered your glasses and we dispensed them to you in March of 2019, almost three years ago. You had not contacted us since then, so we were not aware of any issues that we could resolve for you. We had not seen you for an exam, but made your glasses based on a prescription you brought to our office. You utilized your insurance benefits and we ordered the glasses through your insurance lab. We are happy to help you in any way we can and to coordinate with your vision insurance. We wish you a Merry Christmas!

1640378658

1

Thought I finally found an eyeglasses place I liked, but no such luck. Didnt get close to what I ordered and Elite Vision wouldnt do anything to make it right. Guess Im back to searching for a credible glasses company. Why is this industry such a scam? Then the owner responds with zero accountability on the company (see other negative reviews). All they really had to do to make it up to me and have a customer for life is offer free scratch resistance on my next pair, or something. They had ZERO interest in correcting the problem, but instead made it out to be my fault.